At www.turnerahome.com ("we", "our", "us"), we are committed to protecting your privacy while delivering premium home furnishing experiences. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website, make purchases of our modern bar cabinets, accent chairs, coffee tables, and ottomans, or engage with our services.
By accessing or using our website, you consent to the data practices described in this policy. If you do not agree with any aspect of this policy, please discontinue use of our services immediately.
We collect various categories of personal data to provide seamless service for our high-end furniture collections:
Identification Data: Full name, email address, contact number, and detailed shipping/billing addresses required for processing furniture orders and delivery verification of large items.
Financial Information: Encrypted payment details including credit card numbers or digital wallet information processed through PCI-compliant gateways for secure transactions.
Transactional History: Comprehensive records of furniture purchases, returns (processed within 3-5 business days, extended to 5-7 business days during peak seasons), exchanges, and customer style preferences for personalized home furnishing recommendations.
Technical Data: Device identifiers, IP addresses, browser specifications, and cookie data collected through automated tracking technologies to enhance your browsing experience.
Communication Records: Correspondence history including customer service inquiries about product specifications, assembly instructions, and marketing engagement metrics.
Your information enables us to deliver exceptional service through our premium furniture offerings:
Order Execution: Processing payments, arranging specialized furniture shipments (delivery timeframe: 7-21 business days for standard items, with extended timelines for custom pieces), and managing extended return windows (21-day return policy from delivery date for all furniture items).
Customer Relationship Management: Providing tailored home styling recommendations, furniture sizing consultations, and handling after-sales support requests including assembly guidance and care instructions.
Service Enhancement: Analyzing browsing patterns and furniture preferences to optimize website functionality and curate our product assortment of modern, practical home furnishings.
Security Protocols: Implementing fraud detection systems and cybersecurity measures to protect sensitive customer and payment data.
Legal Compliance: Meeting tax obligations, customs documentation requirements for international furniture shipments, and regulatory reporting standards.
We maintain strict confidentiality standards while collaborating with essential service providers:
Logistics Partners: Selected specialized furniture courier services receiving limited shipment information for coordinating white-glove delivery and assembly services.
Payment Processors: Certified financial institutions handling transaction authorization without storing full payment details.
Analytics Providers: Trusted third parties assisting with website performance measurement using anonymized data sets to improve user experience.
Legal Authorities: Disclosure only occurs when mandated by court orders or governmental regulations.
We never sell customer databases or permit unauthorized commercial use of personal information related to your furniture purchases and home styling preferences.
Our sophisticated cookie framework enhances your furniture shopping experience:
Essential Cookies: Session management and shopping cart retention for uninterrupted browsing of our furniture collections.
Preference Cookies: Storage of language selections, regional settings, and furniture style preferences for personalized displays.
Analytical Cookies: Collection of aggregated usage statistics to improve site architecture and furniture presentation.
Marketing Cookies: Non-intrusive tracking for relevant promotional content display based on your furniture interests.
Comprehensive cookie controls are available through our preference center, accessible via website footer.
We employ enterprise-grade protections for your furniture shopping data including:
Transport Layer Security (TLS) 1.3 encryption for all data transmissions during your browsing and purchasing sessions.
Tokenization of payment credentials with industry-leading processors to secure financial transactions.
Regular penetration testing and vulnerability assessments conducted by cybersecurity specialists to protect customer information.
Multi-factor authentication protocols for administrative system access to ensure data integrity.
While we implement rigorous safeguards for your furniture purchase data, absolute security cannot be guaranteed for electronic communications.
Subject to jurisdictional regulations, you may exercise the following rights regarding your furniture shopping data:
Access Rights: Request copies of personal data in machine-readable format related to your furniture purchases and preferences.
Rectification Privileges: Update inaccurate or incomplete information through account settings or customer service.
Erasure Requests: Demand deletion of non-essential data where legally permissible, excluding transaction records required for legal compliance.
Processing Restrictions: Limit certain uses of personal information related to your home furnishing preferences and purchase history.
For assistance with these rights regarding your furniture account, contact our Data Protection Officer at [email protected].
Our website may contain references to third-party platforms for complementary home decor services or furniture care products. These external sites operate under independent privacy policies beyond our jurisdiction.
This Privacy Policy undergoes periodic review to reflect operational changes in our furniture business. Significant modifications will be announced through prominent website notices for 30 days prior to implementation. The "Last Updated" date indicates the most recent revision applicable to your furniture shopping experience.
