At Turnerahome, each furniture piece undergoes rigorous quality inspection to ensure it meets our premium standards for modern home furnishings. Due to the artisanal nature of our bar cabinets, decorative chairs, coffee tables, and ottomans, order processing typically requires 3-5 business days—extended compared to mass-produced furniture retailers. During peak seasons, processing may extend to 5-7 business days to maintain our quality benchmarks. Order cancellations are accepted only within 24 hours of purchase by contacting [email protected]. Beyond this period, your custom furniture enters our specialized production workflow and cannot be canceled, though our generous 30-day return window provides ample flexibility for reconsideration.
We take pride in our commitment to quality craftsmanship and customer satisfaction. You may return any unworn, unassembled furniture items in their original condition within 30 days of delivery—significantly longer than the industry standard to accommodate the considered nature of premium furniture purchases. For exchanges of bar cabinets, decorative chairs, or coffee tables, we allow 45 days to account for international shipping complexities inherent in transporting high-end furniture. Initiate returns through www.turnerahome.com and select your preferred exchange option. Please note: Custom-made pieces and items marked "Final Sale" are excluded from returns to preserve our artisanal production integrity.
To maintain our luxury furniture standards, all returns must satisfy these conditions: (1) Show absolutely no signs of assembly, wear, or surface damage (2) Include all original protective packaging, including Turnerahome specialty wrapping and hardware kits (3) Contain all assembly instructions and certification documents. Our quality team performs comprehensive five-point inspections upon receipt. Items failing inspection due to improper packaging or evidence of use will be returned to you at your expense within 14 business days, accompanied by a detailed condition report and photographic evidence.
Refunds require 10-14 business days after we receive and verify your returned furniture—this extended timeframe accommodates our meticulous artisan-quality verification process for each piece. The refund amount excludes original shipping fees and any return shipping charges you incur. For payments processed through PayPal or credit cards, additional 3-5 banking days may apply before funds reflect in your account, depending on your financial institution's processing timelines.
Customers are responsible for return shipping costs unless the return results from our error (incorrect or damaged item delivery). We strongly recommend using insured, tracked shipping with adequate furniture protection—Turnerahome cannot assume liability for return packages lost in transit. For exchanges exceeding $500 in value, we provide prepaid specialized furniture shipping labels (deducted from your refund if unused), ensuring proper handling of your premium furniture pieces during return transit.
Report any manufacturing defects or transit damage within 10 days of delivery by emailing [email protected] with detailed photographs/videos showcasing the issue. We will immediately arrange complimentary return shipping through our premium furniture carriers and expedite replacement (subject to artisan availability) or issue a full refund including original shipping costs. This exception to our standard policy reflects our unwavering commitment to furniture excellence and customer satisfaction.
Custom-configured furniture pieces, including specially finished bar cabinets and made-to-order decorative chairs, are considered final sale. For holiday season purchases (November 10 - December 31), the return window extends to January 31 to accommodate gift-giving timelines. Commercial/bulk orders follow separate policies—please consult your dedicated account manager. Turnerahome reserves the right to refuse returns from customers demonstrating excessive return patterns (exceeding 35% of total orders) to maintain sustainable artisanal production practices.
For return authorization or policy clarification, contact our Furniture Concierge Team at [email protected] (response within 48 hours). Always include your order number and detailed photographs for damaged items. Visit www.turnerahome.com for live chat support during business hours EST for immediate assistance with your premium furniture concerns.
