At www.turnerahome.com, we are dedicated to delivering your premium furniture with the utmost care and precision. Our shipping procedures are thoughtfully designed to ensure that each modern bar cabinet, decorative chair, coffee table, and ottoman arrives in pristine condition, reflecting the quality and style inherent in our high-end home furnishings collection. We maintain transparent timelines while prioritizing the protection of your investment pieces throughout their journey to your home.
Every order for our stylish and practical furniture undergoes meticulous inspection and secure packaging within 3–5 business days following payment confirmation. During peak seasons or special promotional events, processing may extend to 5–7 business days to uphold our uncompromising quality standards for luxury home items. You will receive detailed email notifications at each step of the process, including prompt alerts should any unexpected delays arise beyond our standard processing window, ensuring you remain fully informed about your furniture's preparation status.
Transportation commences once your carefully packaged furniture departs our fulfillment center. Domestic shipments within the United States typically require 7–15 business days via our standard delivery service. International destinations including Canada, United Kingdom, European Union countries, and Australia generally require 14–21 business days, accounting for necessary customs inspections and our commitment to damage-free transit of your premium furniture pieces. These extended timeframes reflect our partnership with specialized carriers experienced in handling substantial home furnishings with the specialized care required for maintaining structural integrity and finish perfection during transportation.
We currently ship to the following regions: United States, Canada, United Kingdom, European Union nations, Australia, Japan, and select Middle Eastern countries. A comprehensive list of available destinations appears during checkout based on our current logistics partnerships and furniture shipping capabilities.
We are pleased to offer Free Shipping (US$0 shipping fee) on all orders with no minimum purchase required.
Domestic Orders: 7–15 business days
International Orders: 14–21 business days
All orders are shipped via our standard shipping service, completely free of charge — no hidden costs or minimum thresholds.
Orders are processed within 3–5 business days before being dispatched for delivery.
Delivery times are estimates and may vary depending on destination, local carrier services, customs processing requirements, and external factors beyond our control.
A shipping confirmation email with tracking information will be sent once your order leaves our facility.
We are committed to providing transparent, hassle-free shipping — every furniture order qualifies for free shipping, without exception.
All international furniture shipments include prepaid VAT/GST for EU/UK/Australia orders exceeding $300 in value. For other destinations, customers are responsible for any applicable duties, taxes, or import fees specific to furniture items. Unclaimed parcels will incur a $15 restocking fee plus applicable return shipping charges. We strongly recommend consulting your local customs office regarding furniture import regulations before ordering higher-value pieces to ensure smooth clearance of your home furnishings.
We require adult signatures for all furniture deliveries to ensure proper receipt of your items. Three delivery attempts will be made before items return to our distribution facility. Reshipment fees apply ($25 domestic/$60 international) for furniture items due to their substantial size and specialized handling requirements. For security and damage prevention reasons, we cannot deliver large furniture pieces to parcel lockers or freight forwarding addresses, as these may compromise the integrity of your items.
Real-time tracking links are emailed upon dispatch of your furniture order, with additional monitoring for environmental conditions that might affect wood finishes or upholstery materials. Our dedicated customer service team at [email protected] provides personalized shipping updates upon request, including specialized assistance with customs clearance procedures for international furniture shipments and guidance on receiving and inspecting your items.
Customized or made-to-order furniture pieces require 21–28 business days for specialized production before shipping preparation begins. Seasonal holiday closures (December 24-January 2) temporarily pause all furniture shipments. Weather-related delays automatically trigger protective storage at our partner logistics hubs until safe transit conditions resume, ensuring your premium furniture remains protected from potential environmental damage during transportation interruptions.
