Welcome to www.turnerahome.com ("Site"). By accessing or using this Site, you agree to be bound by these Terms of Use ("Terms"). These terms govern your interaction with our premium home furniture platform, including browsing, purchasing, and engaging with content related to our curated collection of fashion-forward bar cabinets, decorative chairs, coffee tables, and ottomans. Please read them carefully before making any purchases.
The Site is designed exclusively for personal, non-commercial use by discerning homeowners and interior design enthusiasts seeking elevated furniture pieces that blend comfort with sophisticated style. You expressly agree not to: (1) utilize automated bots or scraping tools to extract product information (which would compromise our carefully curated furniture collections), (2) engage in commercial resale of items purchased from our boutique (as we maintain strict quality control through direct relationships with artisans and manufacturers), or (3) interfere with site operations through any means (including but not limited to manipulating pricing systems or disrupting checkout processes). Violations may result in immediate account termination and legal action to protect our brand integrity and the exclusive nature of our furniture designs.
All visual and textual content displayed on the Site—including but not limited to product photography showcasing our furniture in lifestyle settings, detailed craftsmanship descriptions, logo designs, and interior styling guides—constitutes the exclusive intellectual property of www.turnerahome.com or its authorized licensors. This encompasses our distinctive modern aesthetic, furniture design patents, proprietary construction techniques, and material innovation which are protected under international copyright, trademark, and design patent laws. Any unauthorized reproduction, modification, distribution, or commercial exploitation of this content—whether for educational, competitive, or personal purposes—is strictly prohibited without our express written consent.
While we make every effort to ensure complete accuracy in product representations—including wood grain and finish variations (noting that monitor calibrations and natural material characteristics may vary), precise dimensions (with detailed measurement charts provided for each furniture piece), and material composition disclosures—occasional discrepancies may occur in our handcrafted furniture collections. We reserve the unilateral right to correct any discovered inaccuracies (such as misrepresented construction details, material specifications, or pricing errors) without prior notice, and may consequently cancel affected orders at our discretion. In such cases, customers will receive prompt notification and full refunds processed within 5-7 business days.
To maintain equitable access to our limited-production furniture items and ensure quality craftsmanship, we may implement purchase restrictions on select styles (particularly during seasonal launches or exclusive collection releases). We expressly prohibit commercial-scale orders and reserve the right to cancel any transactions exhibiting characteristics of resale activity (including but not limited to bulk purchases of identical furniture SKUs, shipping to freight forwarders, or suspicious payment patterns). Our boutique exists to serve individual clientele who appreciate the artistry and comfort built into each furniture piece.
All furniture orders undergo meticulous quality inspections and professional packaging before dispatch. Processing typically requires 3-5 business days (excluding weekends and holidays) to ensure each furniture piece meets our exacting standards for construction and finish quality. During peak seasons, processing may extend to 5-7 business days. Domestic shipments may require 7-14 business days for delivery, while international shipments may require 15-30 business days, subject to customs clearance procedures beyond our control. Customers will receive shipment tracking information via email once their order enters the fulfillment pipeline, with special handling instructions for large furniture items.
We offer a 21-day return window from the delivery date for furniture items in original, unused condition with all protective packaging and documentation intact. Due to the specialized nature of furniture shipping, return shipping costs are the customer's responsibility unless the return results from our error or damage during transit. Refunds will be processed within 14 business days of receiving and inspecting the returned merchandise at our facility. Custom-made or final sale items (clearly marked as such) are ineligible for returns. Assembly-required items must be returned unassembled in original packaging. Exchange requests are subject to current inventory availability and may involve additional shipping charges.
The Site may feature curated links to interior design publications, home styling collaborations showcasing our furniture in real settings, or complementary home decor providers. These third-party resources operate independently from www.turnerahome.com, and we expressly disclaim responsibility for their content accuracy, privacy practices, security protocols, or transactional reliability. We encourage users to thoroughly review all third-party terms and conditions before engaging with external platforms that may reference our furniture collections.
The Site and all its content are provided on an "as available" basis without representations or warranties of any kind, whether express or implied. We do not guarantee: (1) uninterrupted site accessibility (particularly during high-traffic collection launches or furniture sales), (2) perpetual inventory availability of specific furniture styles (as many are limited-edition productions with natural material variations), or (3) absolute immunity from technological disruptions that may temporarily affect browsing or purchasing capabilities. Customers assume all risks associated with electronic commerce transactions involving substantial furniture investments.
To the maximum extent permitted under applicable law, www.turnerahome.com shall not be liable for: (1) carrier-related delivery delays or handling damages (including but not limited to weather disruptions, customs holdups, or logistical errors in furniture transportation), (2) inventory unavailability following order placement, (3) consequential damages arising from Site usage (such as redesign costs from furniture delivery delays), or (4) third-party actions involving our products (including unauthorized reseller claims or styling misrepresentations). This comprehensive limitation applies regardless of whether we were advised about potential damages, allowing us to focus resources on delivering exceptional furniture craftsmanship rather than litigating peripheral claims.
We reserve the right to modify these Terms periodically to reflect operational evolutions (such as new white-glove delivery service integrations or sustainability initiatives in furniture production), legal compliance requirements, or enhanced customer service protocols. Material changes will be conspicuously posted on the Site with a minimum 30-day advance notice before taking effect. Continued use of the Site following such modifications constitutes irrevocable acceptance of the revised terms—essential for maintaining our commitment to transparent business practices in the premium home furniture e-commerce sector.
For questions regarding these Terms or any other inquiries about our furniture collections, please contact our Customer Experience team at [email protected]. We typically respond to substantive inquiries within 48 hours, with extended response times during seasonal sales or new furniture collection launches.
