All transactions completed through www.turnerahome.com require immediate payment processing via our secure encrypted checkout system. We proudly accept major credit cards including Visa, Mastercard, and American Express, along with PayPal for your convenience. Your financial authorization must successfully clear our verification protocols before we initiate the order fulfillment process. In exceptional circumstances where payment validation encounters issues, we retain the right to cancel your purchase order without advance notification. For our international clientele engaging in cross-border transactions, please be aware that currency conversion charges may apply according to your financial institution's specific policies and exchange rates. Our premium furniture collections, including sophisticated bar cabinets, decorative seating, coffee tables, and ottomans, represent significant investments in quality craftsmanship and design excellence, thus requiring complete payment verification before production or shipment arrangements commence.
Following successful transaction completion, you will automatically receive a comprehensive order confirmation email delivered to the address you provided during the purchasing procedure. This electronic document functions as your official purchase receipt and encompasses all essential order particulars including detailed product specifications, complete pricing structure with applicable taxes, and preliminary shipping information. We earnestly advise meticulously reviewing this confirmation correspondence as it constitutes the legally binding agreement between you and our luxury home furnishings company. Should you identify any inconsistencies or require modifications, please promptly reach out to our dedicated customer experience team at [email protected] within 24 hours of order placement to ensure accurate resolution. Given the custom nature and premium quality of our modern furniture pieces, verification accuracy remains paramount to delivering the exceptional Turner Home experience our discerning customers expect.
While we employ sophisticated real-time inventory management systems, occasional overselling situations may arise due to overwhelming demand for our exclusive furniture collections. In such rare instances, we will formally notify you via email within 48 hours of purchase completion. You maintain the option to await product restocking (typically requiring 3-4 weeks for our handcrafted furniture pieces) or receive a comprehensive refund. We cannot guarantee continuous availability of specific furniture finishes, fabric selections, or design variations showcased on our digital platform. All premium home furnishings remain subject to prior sale until your order achieves full processing status and shipping confirmation. Our curated collections of bar cabinets, accent chairs, coffee tables, and complementary footstools often feature limited production runs to maintain exclusivity, making timely order confirmation particularly crucial for securing your desired pieces.
Orders for our premium furniture typically necessitate 3-5 business days for meticulous processing before shipment preparation begins. During seasonal peaks, promotional events, or holiday periods, processing duration may extend to 5-7 business days to ensure quality control standards. Following dispatch, domestic deliveries generally reach their destination within 10-18 business days, while international shipments may require 18-28 business days contingent upon customs clearance procedures and final destination logistics. You will receive a detailed shipping confirmation email containing tracking information once your order departs our fulfillment center. Please understand that we cannot assume responsibility for transportation delays caused by carrier scheduling, weather disruptions, or customs authority reviews. Our furniture pieces receive specialized packaging to ensure pristine condition upon arrival, contributing to extended processing and delivery timeframes compared to standard household goods.
We accept returns within 30 days of delivery confirmation for store credit or product exchange consideration. All returned items must remain in unused condition, display no signs of assembly or wear, and include original packaging with all protective materials and documentation intact. Customized furniture, final sale items, and clearance merchandise are explicitly non-returnable. To initiate a return procedure, please email [email protected] providing your order number and detailed reason for return. Our customer service representatives will supply comprehensive instructions and, when applicable, a prepaid return label for eligible returns. Credit for authorized returns will process within 10-14 business days following our receipt and inspection of returned merchandise. Customers bear responsibility for return shipping expenses unless the return stems from verified company error or damaged product receipt. Given the substantial size and specialized handling requirements of furniture products, return shipping costs may exceed standard merchandise returns.
All pricing information appears in USD and incorporates applicable value-added taxes where legally mandated. We reserve the prerogative to adjust pricing without advance notification responding to raw material cost variations, artisan labor rate changes, or international currency fluctuations. If you successfully placed an order preceding any price modification, you will be charged the amount displayed during your checkout process. Promotional discounts and special offers cannot combine unless specifically stated in offer terms. Any import duties, customs assessments, or international taxation fees for overseas orders remain the customer's exclusive financial responsibility. Our premium pricing reflects superior materials, expert craftsmanship, and enduring design integrity inherent in every Turner Home furniture piece, from our signature bar cabinets to meticulously engineered decorative seating and coffee tables.
For any purchase-related inquiries, concerns, or special requests, please contact our dedicated customer service representatives at [email protected]. We customarily respond within 48 hours during standard business days. When corresponding with our team, kindly include your complete order number and relevant transaction details to facilitate efficient assistance. Business Address:375 OAKRIDGE CHURCH RD, TIFTON, GA 31794
