Our curated furniture collections feature limited quantities to ensure exclusivity and superior craftsmanship. Should an item become unavailable after your purchase, we will notify you within 3 business days with these tailored options: (1) priority access to upcoming collections featuring complementary designs, (2) immediate full refund processed to your original payment method, or (3) store credit enhanced with a 15% bonus value for future purchases. This approach reflects our commitment to quality over mass production while maintaining the sophisticated aesthetic our customers expect.
All prices are displayed in USD and final at checkout. We maintain transparent pricing that reflects our premium materials and artisanal construction techniques. In exceptional cases of pricing discrepancies (e.g., a $1,200 bar cabinet listed as $120), we reserve the right to cancel orders and will notify you within 3 business days. For any canceled orders due to pricing errors, we offer a 20% discount code as compensation for the inconvenience, preserving our brand's integrity and your trust in our premium offerings.
Each furniture order undergoes meticulous quality inspection and protective packaging to ensure your investment arrives in perfect condition. Standard processing requires 3-5 business days, extending to 5-7 business days during peak seasons. You will receive comprehensive tracking information via email once your shipment is dispatched. For custom-made pieces requiring additional craftsmanship time, clearly displayed estimated delivery timelines will be provided during checkout to manage expectations for our handcrafted furniture.
We partner with specialized furniture carriers to ensure your premium pieces arrive securely. Domestic shipments typically require 10-18 business days after processing completion, while international deliveries may extend to 21-28 business days. All international shipments include professionally prepared customs documentation with accurate product valuations to prevent border delays - essential for our global clientele investing in statement furniture pieces designed for lasting comfort and style.
We accept returns within 30 days of delivery for store credit or exchange. All items must be in original, unused condition with all protective packaging and documentation intact. Return processing may require up to 14 business days after we receive your shipment. For quality assurance, all returned furniture undergoes thorough inspection before approval. Custom-made and final sale items (clearly marked during purchase) are excluded to maintain the exclusive nature of our designer collections.
All design elements including product blueprints, manufacturing techniques, and visual content are protected intellectual property. Unauthorized commercial reproduction of our distinctive furniture designs or misuse of product imagery for third-party sales is strictly prohibited. We vigilantly monitor and enforce these rights to preserve our brand's unique modern aesthetic and innovative furniture solutions that define sophisticated living spaces.
Our furniture specialists are available via email at [email protected] for design consultations and order assistance. Response time typically falls within 2 business days (may extend to 5 days during high-volume periods). For urgent matters concerning existing orders, please include your order number in the subject line. We prioritize detailed, knowledgeable communication that reflects our brand's dedication to creating functional, stylish living environments.
